September 11, 2002

Approaching PC World

When we were in England in June my wife bought me a digital camera. I have been taking hundreds of photos in the three months since I received it. Just before we went to England I had an accident with my camera. The zoom and the lens were broken. Therefore I brought it with me to get it repaired. I took insurance on the camera to cover all kinds of accidents and things that could happen to it.
We started to phone PC World where we bought it and took our insurance last night. It was very difficult to get through the automatic answering options to get a real person to talk to. When we actually got a real person in the other end, he or she was not the right person to talk to because we had come to the wrong department. It took us many calls and a long time to get the right number to call and when we phoned that number we were too late as the office was closed. The first thing in the morning was to phone again, we arrived to the right department, seemingly spoke with the right people with no use for their computers were not working. We were told to phone back in one hour, which we did only to get the same answer. The third time their computers were still not working but at least the took our name and phone number and promised to phone back. We could not sit home waiting for the phone call so we went to town with our grandchildren and had a wonderful time with them. When we returned home a message from PC World waited in the answering machine. We had to take another phone call going through the automatic questions, pushing the right button to get stuck in a queue so long that we had to give up in order to have some food. After the meal we tried again and this time we got through after a while. At last the computers were working and we were registered properly before we were given a new telephone number to call. When we called that number we were to late for the office were closed for the day, we will have to call back tomorrow. Hopefully we will get the help we desperately need tomorrow!

I am so happy that approaching God is much easier than approaching PC World. With God we have direct access when we come in the name of Jesus Christ at any time. With God we don�t need to go through any screening process and we are not sent from department to department. God is always the right person to talk to whatever the matter is. Prayer is so easy and rewarding not frustrating like getting through at PC World!

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